We offer a streaming service of audio guides for sexual exploration as well as educational articles about sexuality in the form of stories (which we call "products" below).
Melba's products are provided to you subject to acceptance of the terms and conditions set forth in these terms and conditions.
Prices, descriptions or availability of Products are described in the respective parts of the app and are subject to change without notice.
Although the Products on the app are presented with the greatest possible technical accuracy, the representations on the app by any means (including, as the case may be, graphics, images, colors, sounds) are for informational purposes only and do not imply any guarantee as to the characteristics of the Product purchased.
After an initial free registration on the app and acceptance of these Terms and Conditions, various paid options allow you to access Melba products. We currently offer (as of September 15, 2024) the following access options: monthly access or annual access.
Monthly access is a subscription per month. Payment of a monthly subscription gives you unlimited access to Melba content for the duration of the subscription. The subscription contract begins at the time and date the contract is concluded.
Annual access is one subscription per year. Payment of an annual subscription gives you unlimited access to Melba content for the duration of the subscription. The subscription contract begins at the time and date the contract is concluded.
If you subscribe on registration, you are entitled to a 7-day trial period. You must cancel your subscription at least 24 hours before the end of the current term to cancel its automatic renewal and avoid switching to a paid subscription.
Purchases can be made directly on our app via in-app payment systems (such as the App Store/Google Play). When you choose to make a Purchase, you will be prompted to confirm it with the relevant payment provider. Your payment method, such as a payment card or your third-party account, e.g., Apple Pay/Google Play in the App Store/Google Play (the user's "Payment Method"), will be debited with the amounts posted for the Purchase(s) you selected and you authorize us and/or Apple/Google or another third-party account (if applicable) to debit you.
The Purchase is confirmed at the time the financial transaction is authorized and confirmed with your bank or third party account (such as mobile operators or the Apple/Google App Store).
In the event you purchase a recurring subscription with automatic renewal (a "Subscription"), your Payment Method continues to be charged for the Subscription until the end of the current Subscription period. After your initial commitment period, and again after any subsequent commitment period, your Subscription will automatically renew for an equivalent period unless otherwise specified at the time of Purchase. By purchasing a Subscription, you are contractually committed to continue recurring payments throughout the Subscription period and any current renewal period, until you terminate the automatic renewal of that Subscription.
We remind you that some Subscriptions are subject to special offers, under which the price is reduced for a given period before renewal at the standard price (without reduction).
Your payment information is then stored and used to automatically renew the Subscription. You are free to update your Payment Method at any time. By agreeing to our Terms and Conditions, you authorize us to continue to collect payments due for each Purchase (whether payment or renewal) following any update to your Payment Method.
Any objections to a payment already made should be directed to our Customer Service Department at the address listed in the "Requests and Complaints" section below if you made your Purchase directly on our Services. You may unconditionally withdraw your consent to automatic card payments at any time. Please note, however, that you remain obligated to pay any outstanding amounts owed to us until the end of the current Subscription period, provided that you have also cancelled the automatic renewal of your Subscription.
In accordance with Article L.221-18 of the French Consumer Code, you have a period of fourteen days from the day following a Purchase to exercise your right of withdrawal (without penalty and without giving any reason) by writing to the e-mail address indicated in the section "Requests and complaints" below.
Subscriptions begin as soon as the Purchase is confirmed. You may, if you wish, access the Services immediately without waiting for the end of the withdrawal period, in accordance with Article L.221-25 of the French Consumer Code.
If you purchased a paid product through the App Store/Google Play and wish to cancel within 14 days of purchase, cancellations and refunds are handled by Apple/Google under Apple/Google's own terms and conditions, over which we have no control. To request a refund, you must log into your Apple/Google account and follow Apple/Google's cancellation and refund instructions.
To know the procedure for the App Store (Apple) click here
To know the Google play procedure (Android) click here
Cancellations and refunds are processed by Apple/Google according to Apple/Google's own terms and conditions, over which we have no control. To request a refund, you must log into your Apple/Google account and follow Apple/Google's cancellation and refund instructions.
To know the procedure for the App Store (Apple) click here
To know the Google play procedure (Android) click here
Automatic renewals and terminations are handled by Apple/Google under its own terms and conditions, over which we have no control. To request termination of a paid Service, you must log into your Apple/Google account and follow Apple/Google's instructions.
To know the procedure for the App Store (Apple) click here
To know the Google play procedure (Android) click here
All names, trademarks, logos, graphics, photographs, animations, videos, texts, and in general all content displayed on the app, are our exclusive property, or have been licensed to us or are under our control, and may not be reproduced, used or communicated without our express permission, under penalty of legal action.
The rights of use granted to you are limited to your private and personal use in connection with your use of the app and as long as you have an account with us. Any other use on your part is prohibited. Similarly, you may not copy, reproduce or otherwise use content produced by other users for any purpose other than strictly personal and private.
You may not, among other things, copy, reproduce, upload, post, transmit, modify, commercially exploit and/or distribute any content, pages or computer code from the Services in any way, under penalty of law.
Your personal data is processed in accordance with our Privacy Policy.
We may update and change the content and/or functionality of the Products and these Terms and Conditions at any time. This means that we may add new features or enhancements to the Products from time to time, as well as remove or change certain features.
We recommend that you regularly review the most current version of the Terms and Conditions. If such changes include material changes to your rights or obligations, we will endeavour to inform you in advance of any changes to your Terms and Conditions by reasonable means. However, if such changes significantly impact a product or service that you have paid for through the Products, we are required to continue to provide access to such product or service on the same (prior) terms of use until the end of the current Purchase period. If you continue to use such a Purchase during a subsequent renewal period or make a new Purchase, the revised Terms of Use will apply from that time and you will be deemed to have accepted the amended Terms of Use.
By using the Products, you consent to us sending you messages regarding your account or the Products. These messages may be shared directly on the Products, through application notifications, or through other means associated with your account, such as phone number. You should check your settings to control the type of messages you receive from us. You acknowledge and agree that we cannot be held responsible for your failure to maintain accurate contact or other information, including, but not limited to, your failure to receive important information and notifications.
In the event that one or more provisions of the Terms of Use are held to be unenforceable under applicable law or regulation or as a result of a final decision by a court or competent authority, the remaining provisions shall remain in full force and effect to the extent permitted by applicable law, regulation or court order.
All of our rights and obligations under these Terms and Conditions are freely transferable in connection with a merger, acquisition, business sale or asset transfer, or by operation of law or otherwise, provided that we endeavor to ensure that your rights and obligations are not affected by any such transaction.
Your guide to pleasure.
